Scientific and fair, accurate and timely, first-class service, abide by the contract

Customer satisfaction is the fundamental purpose of the company. The company fully understands the needs and expectations of customers, provides satisfactory services under the conditions defined by customers, meets customer requirements and strives to exceed customer expectations.

According to the quality policy, the company promises to the society and customers:

Professional norms

All employees of the company strictly abide by the following professional standards at work:

Scientific work attitude: work with a scientific attitude and truly reflect the test data. Quality management and key positions personnel shall carry out quality control in accordance with the company's quality system documents; inspection personnel shall conduct inspections in accordance with prescribed standards and methods, and truthfully record and reflect the inspection results.

Fair professional ethics: All personnel must earnestly implement the company's "Justice Statement". It is necessary to stand on the impartial position of a third-party testing agency and issue testing reports objectively and fairly. Consciously maintain the fair status and credibility of the company.

Professional technical level: All employees of the company should aim at the needs of customers and strive to provide customers with accurate and reliable services. Company management personnel should master relevant knowledge and information of laws and regulations that are compatible with the company's testing scope or customer requirements, and provide customers with accurate and reliable testing results. The inspectors must reach the technical level commensurate with the company's inspection scope and customer requirements, and perform inspections in correspondingly qualified technical positions. All employees of the company must receive training and education arranged by the company and meet corresponding requirements.

Efficient and high-quality service: Provide customers with high-efficiency and high-quality services based on customer satisfaction. All employees of the company should take the customer satisfaction as the service tenet, take the initiative to ask customer requirements, enthusiastically introduce work procedures, complete inspection tasks efficiently, and issue inspection reports in a timely manner.

Commitment to testing quality:

The company solemnly promises to strictly implement relevant national laws, regulations, mandatory standards and customer requirements, to conduct quality management and testing in a scientific manner, to objectively and fairly reflect testing results, and to issue testing reports accurately and in a timely manner.

Commitment to service quality:

The company solemnly promises that our service level can meet the requirements of the "Assessment Criteria" and guarantee to reach the service level of similar registered laboratories in China. All employees of the company must abide by laws, regulations, and contracts with a high sense of responsibility, and provide customers with fair and scientific test results and high-quality and efficient services.

The goal of work quality

The contract fulfillment rate is 100%; the customer satisfaction rate is 95%; the test report accuracy rate is 99%.

Commitment to comply with the "Assessment Criteria"

The company solemnly promises that the company will establish a quality system in strict accordance with the requirements of the "Laboratory Qualification Assessment Guidelines" to ensure continuous and effective operation.

Implementation of the guarantee of the quality system

The company guarantees that all personnel are familiar with the quality system documents, earnestly implement the company's quality policy, and carry out various quality activities and technical activities in strict accordance with the requirements of the quality system documents to achieve the company's quality goals.